Resume

A passionate learning designer, dedicated to creating accurate, accessible, and compliant content through effective relationship building and collaboration—putting stakeholders at the forefront of technical communication. Proven self-starter who can quickly adapt to evolving demands, while supporting others on their paths to excellence.

Education

Bachelor of Arts

English, Minor in Spanish

Illinois State University

Master of Arts

Digital Rhetoric & Professional Writing 

Michigan State University

Work Experience

Delta Air Lines—Atlanta, GA

Senior Learning Designer, Flight Operations—Feb 2018–Present

  • Serve as the executive editor for Delta’s fleet-specific pilot eLearning catalog: Initial Qualification (IQ) Systems Training, electronic Systems Validation (eSV), eSV Self-Assessment, Quarterly Continuing Qualification (QCQ), and Preflight Inspections

  • Lead a team of learning designers that develops Delta’s fleet-specific pilot eLearning catalog

  • Manage the development lifecycle of Delta’s quarterly pilot eLearning compliance program that is distributed to ~15,000 pilots

  • Liaise with divisional and cross-divisional stakeholders, and participate in varying audits, ensuring optimal compliance and operational safety

  • Create and implement departmental processes, quality control standards, and project tracking tools

  • Author a department manual, develop an onboarding curriculum, and provide 200+ hours of on-the-job training to seven new hire team members, facilitating continuity and in-depth department knowledge

  • Analyze, design, and develop government- and corporate-mandated pilot eLearning

  • Collaborated with Subject Matter Experts (SMEs) and cross-divisional stakeholders to develop 160+ Quarterly Continuing Qualification (QCQ) eLearning lessons for the A220, A320, and 737 fleets

  • Managed a $600,000 content development project for a 14-hour aircraft systems training curriculum for 90 new A220 aircraft, enabling real-time edits without vendor consult and cost (saving ~$30,000 annually)

  • Administered LMS logistics, structure builds, functionality testing, and course maintenance for all A220 and A320 pilot SCORM-based eLearning curricula

Learning Designer II, Flight Operations—Aug 2015–Feb 2018

  • Managed development and delivery of the A220 electronic Systems Validation (eSV) with over 1,000 questions, including 200+ questions for the Self-Assessment, supporting the launch of a new internally developed iPad application

  • Developed ~50 department job aids and metric documents to capture development processes and standards

  • Documented a ten-phase runtime test process, ensuring compliance with union agreement for pilot pay

  • Mentored junior team member for six weeks to distill and optimize runtime test process, improving efficiency by 80% in one quarter

Mindset Digital—Columbus, OH

Course Designer—Mar 2015–Aug 2015

  • Developed 200+ hours of social media training material for financial and healthcare organizations

eBay Enterprise—Columbus, OH

Technical Writer—Feb 2015–Mar 2015

  • Authored a 300-page user manual for eBay’s Customer Engagement Engine

ProWrite, Inc.—Columbus, OH

Technical Communication Manager / Sr. Technical Writer—Apr 2014–Feb 2015

  • Built project proposals and estimates, and managed client relationships

  • Managed, created, and edited technical documentation: manuals, Standard Operating Procedures (SOPs), policies, and training materials

  • Projects: 44-page Trailer Manual, Regulation Trace Matrix and Database, Maintenance Excellence Manual, Quality Assurance Training, Quality System Documentation, Food Processing Technical Documents and PowerPoints, Work Order Optimization, Technical Writing Class for Professionals

HealthSpot, Inc.—Columbus, OH

Technical Documentation Specialist—Jul 2013–Apr 2014

  • Created, maintained, and ensured quality management of product manuals, user manuals, Market Requirement Documents (MRDs), technical specification documents, and product release notes

  • Supported Product Development with the Rite Aid software release, and assisted with requirements gathering and strategic planning

  • Analyzed technical release requirements and developed draft software screens and Visio workflows that Creative, Development, and QA teams leveraged for agile product development

  • Assisted developers with translating workflow diagrams and screens into code, and translated business and system needs into use cases and User Interface (UI) specifications for Development to reference during the software development lifecycle

  • Led executive-level reviews of workflow assets and managed revision changes

Michigan State University—East Lansing, MI

Graduate Teaching Assistant—Aug 2011–May 2013                                   

  • Served as the sole instructor for four first-year writing classes

  • Developed a detailed course curriculum, daily lessons, and assessments

Ethicon Inc., a Johnson & Johnson Company—Cincinnati, OH

Technical Writing Intern—May 2012–Dec 2012

  • Created Instructions for Use (IFU) for all of Johnson & Johnson’s medical device companies

  • Developed a 140-page labeling manual that drives internal process standardization for design control

  • Assisted with developing a legibility test of high-running inserts required for a Cost Improvement Program (CIP) that saves the business ~$75,000 annually    

Walgreen, Co.—Deerfield, IL

Human Resources Intern, Information Systems: Metrics & Analytics—May 2011–Aug 2011

  • Enhanced, composed, edited, and proofread current Talent Acquisition manuals, procedures, policies, flow charts, and documents

  • Created a policy and procedure manual that documents corporate hiring processes and is distributed to all corporate hiring managers

  • Constructed a communication metric document for Walgreens Infusion and Respiratory Services (WIRS) that serves as the recruitment infrastructure and is leveraged by all WIRS regional managers nationwide

Assisted the Metrics and Analytics department with a recruiter evaluation project

Walgreen, Co.—Deerfield, IL

Human Resources Intern, Diversity Services and Talent Management—May 2010–Jan 2010

  • Researched veteran and disability outreach best practices and submitted a proposal to HR leadership that advocated for a military and disability outreach recruiter: implemented September, 2010

  • Completed projects relating to: veteran outreach report and proposal, equal opportunity bibliography, OFCCP Section 508 compliance, executive employee biographies, website accessibility and usability simulation, and professional development published intranet article

  • Led a group in a case study competition that required group collaboration, extensive research, professional writing, and presentation skills

  • Member of REDI (Retail Employees Disability Initiative) and INCLUDE, a subcommittee at Walgreens for promoting diversity

  • Presented to members of the disability outreach committee about ADA (Americans with Disabilities Act) best practices and language in corporate workplaces